At www.graphicana.in, we strive to provide our customers with high-quality products and exceptional service. This Cancellation and Refund Policy outlines the terms for canceling orders and receiving refunds. Please review it carefully.

 

1. Order Cancellation

• Cancellation Window: You may cancel your order within 6 hours of placing it. After this window, we may not be able to cancel your order as it may already be in process.
• How to Cancel: To cancel your order, please contact our customer service at graphicana.in@gmail.com with your order number and reason for cancellation.

 

2. Returns and Refunds

• Return Eligibility: You may return an item within 7 days of receiving it if it meets the following conditions:
  • The item is in its original condition, unused, and in its original packaging.
  • You provide proof of purchase (order number, receipt, or invoice).
• How to Initiate a Return: To start a return, please contact our customer service at graphicana.in@gmail.com with your order number and reason for return. We will provide you with instructions on how to return the item.
• Refund Process: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 7-14 business days.

 

3. Non-Returnable Items

• Certain items are non-returnable for hygiene reasons or due to their customized nature. These items include:
  • Personalized or custom-made products.
  • Items marked as non-returnable at the time of purchase.

 

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at graphicana.in@gmail.com with your order number and a description of the issue. We will work with you to provide a replacement or refund as appropriate.

 

5. Shipping Costs

• For Returns: You are responsible for covering the cost of return shipping, unless the return is due to a damaged or defective item.
• For Exchanges: If you request an exchange, you may be responsible for shipping costs for the replacement item.

 

6. Policy Updates

• We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective upon posting on our website.

 

7. Contact Us

• If you have any questions or concerns about this policy, please contact us at graphicana.in@gmail.com.