At www.graphicana.in, we take pride in offering fast and reliable shipping through our trusted third-party courier service partners. This Shipping and Delivery Policy outlines how we handle your orders from the moment you place them to the time they arrive at your doorstep.

1. Order Processing

• Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase.
• Processing Time: Orders are typically processed within 2-4 business days. Orders placed on weekends or holidays may take longer to process.

2. Shipping Options

• Standard Shipping: We offer standard shipping as our default option, with delivery times estimated at 3-7 business days depending on your location.
• Express Shipping: If available, you can choose express shipping at an additional cost for faster delivery times.

3. Shipping Costs

• Shipping Fees: Shipping fees are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed during checkout.

4. Tracking Your Order

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email or whatsapp message with tracking information. You can use this information to monitor the delivery status of your order on the courier service’s website.

5. Delivery

• Delivery Address: Please ensure that your delivery address is accurate and complete. We are not responsible for orders delivered to incorrect addresses.
• Failed Deliveries: If the courier service is unable to deliver your order (e.g., due to an incorrect address or no one being available to receive the package), they may attempt redelivery or return the package to us.

6. Lost or Delayed Orders

• Lost Packages: In the event your package is lost during shipping, please contact our customer service at graphicana.in@gmail.com. We will work with the courier service to locate your package or arrange for a replacement.
• Delivery Delays: While we strive to deliver your order on time, external factors such as weather, transportation issues, or courier delays may affect delivery times.

7. International Shipping

• Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.

8. Contact Us

• If you have any questions or concerns about shipping and delivery, please contact us at graphicana.in@gmail.com.